Members Card

Frequently Asked Questions

Frequently asked questions about the Fujita Kanko Group Membership Card

  • How do I sign up for a Membership Card?
  • Fujita Kanko Points
  • Paying with Points
  • Other
Does the Membership Card have an expiry date?

No. There is no expiry date.
However, please note that Points do have expiry dates.

Is it possible to possess several Membership Cards?

No. Each member is limited to one Membership Card.

Is it possible to change the name under which the membership is registered?

No. You cannot change the registered name.
Non-members who want a Membership Card must sign up anew.

When do I receive earned Fujita Kanko Points?

  • When staying at a participating hotel, you receive points 1+ days after final checkout.
  • You receive points 1+ days after dining, holding an event, making a purchase, etc. at a participating hotel.

Do I have to pay in cash to receive Fujita Kanko Points?

  • No. You will receive Fujita Kanko Points whether you pay by cash or credit card (4 Points for every 100 yen).
    *You will receive 50 points per night, regardless of the amount you spend, if you book the room through a travel agency (online or offline) or hotel booking site.
  • The amount paid by a discount coupon or Points will not be counted for Points.
    *You must present your Membership Card to receive Fujita Kanko Points.

If I forget my Membership Card, can I still receive Fujita Kanko Points?

No. You must present your Membership Card to receive points.

Will I be notified of the expiry date for my Points?

No. You will not receive a separate notification about the expiry date for your Points.

What are Rankup Points?

Rankup Points are the Fujita Kanko Points that a member collects when spending money at applicable hotels, restaurants, etc.
Regardless of membership rank, Rankup Points accumulate at a rate of 4 Points for every 100 yen spent.

Which Rankup Points are counted to determine the rank?

Rankup Points earned from January 1 to December 31, regardless of your sign-up date, are counted to determine your rank.

When do the benefits of a new rank apply?

From February 1 of the next year to January 31 of the year after that.

What happens to fractions when multiplying by 1.5?

  • Payment is rounded down after the decimal point.
    Example: 1,001 Points multiplied by 1.5 equals 1,501.5 yen, but you will only be able to pay 1,501 yen.
  • Points are rounded up after the decimal point. There will be no fractions of Points.
    Example: To pay 1,000 yen by Points, you would need 666.6 Points, which will be counted as 667 Points.

From when can I start using the Points I've collected to make payments?

You can begin using Points to make payments from the day you receive them (i.e. the day after your checkout date).

Can I collect Points when I pay with Points?

No. You cannot collect Points when you pay with Points.

I used Points to settle my bill when I checked in.
Can I use remaining Points to resettle my bill?

No. Points can only be used to settle a bill once.
However, if you have accrued additional charges, such as by extending your stay, you can use Points to pay again.
*You must present your Membership Card to pay with Points.

Can I cancel a payment made with Points?

Payments made with Points cannot be canceled for any reason. Thank you for your understanding.

I lost my Membership Card. How do I issue a new one?

Cards can be reissued at Fujita Kanko Group locations. Please inquire at one of the locations.
Please note that a 300 yen re-issuing fee will apply.
*We do not accept internet or e-mail applications to reissue cards.

What's WAON?

WAON is e-money that can be used at participating supermarkets, convenience stores, drug stores, shops and restaurants in Japan.
You will need to deposit money to use WAON e-money.
*Fujita Kanko Points cannot be exchanged for WAON Points.
Details on WAON e-money.