- How do I sign up for a Membership Card?
- Fujita Kanko Points
- Paying with Points
- Other
- Does the Membership Card have an expiry date?
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No. There is no expiry date.
However, please note that Points do have expiry dates. - Is it possible to possess several Membership Cards?
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No. Each member is limited to one Membership Card.
- Is it possible to change the name under which the membership is registered?
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No. You cannot change the registered name.
Non-members who want a Membership Card must sign up anew.
- When do I receive earned Fujita Kanko Points?
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- When staying at a participating hotel, you receive points 1+ days after final checkout.
- You receive points 1+ days after dining, holding an event, making a purchase, etc. at a participating hotel.
- Do I have to pay in cash to receive Fujita Kanko Points?
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- No. You will receive Fujita Kanko Points whether you pay by cash or credit card (4 Points for every 100 yen).
*You will receive 50 points per night, regardless of the amount you spend, if you book the room through a travel agency (online or offline) or hotel booking site. - The amount paid by a discount coupon or Points will not be counted for Points.
*You must present your Membership Card to receive Fujita Kanko Points.
- No. You will receive Fujita Kanko Points whether you pay by cash or credit card (4 Points for every 100 yen).
- If I forget my Membership Card, can I still receive Fujita Kanko Points?
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No. You must present your Membership Card to receive points.
- Will I be notified of the expiry date for my Points?
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No. You will not receive a separate notification about the expiry date for your Points.
- What are Rankup Points?
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Rankup Points are the Fujita Kanko Points that a member collects when spending money at applicable hotels, restaurants, etc.
Regardless of membership rank, Rankup Points accumulate at a rate of 4 Points for every 100 yen spent. - Which Rankup Points are counted to determine the rank?
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Rankup Points earned from January 1 to December 31, regardless of your sign-up date, are counted to determine your rank.
- When do the benefits of a new rank apply?
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From February 1 of the next year to January 31 of the year after that.
- What happens to fractions when multiplying by 1.5?
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- Payment is rounded down after the decimal point.
Example: 1,001 Points multiplied by 1.5 equals 1,501.5 yen, but you will only be able to pay 1,501 yen. - Points are rounded up after the decimal point. There will be no fractions of Points.
Example: To pay 1,000 yen by Points, you would need 666.6 Points, which will be counted as 667 Points.
- Payment is rounded down after the decimal point.
- From when can I start using the Points I've collected to make payments?
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You can begin using Points to make payments from the day you receive them (i.e. the day after your checkout date).
- Can I collect Points when I pay with Points?
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No. You cannot collect Points when you pay with Points.
- I used Points to settle my bill when I checked in.
Can I use remaining Points to resettle my bill? -
No. Points can only be used to settle a bill once.
However, if you have accrued additional charges, such as by extending your stay, you can use Points to pay again.
*You must present your Membership Card to pay with Points. - Can I cancel a payment made with Points?
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No.
Payments made with Points cannot be canceled for any reason. Thank you for your understanding.
- I lost my Membership Card. How do I issue a new one?
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Cards can be reissued at Fujita Kanko Group locations. Please inquire at one of the locations.
Please note that a 300 yen re-issuing fee will apply.
*We do not accept internet or e-mail applications to reissue cards. - What's WAON?
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WAON is e-money that can be used at participating supermarkets, convenience stores, drug stores, shops and restaurants in Japan.
You will need to deposit money to use WAON e-money.
*Fujita Kanko Points cannot be exchanged for WAON Points.
Details on WAON e-money.